At pubph, responsible gaming is not just a compliance requirement – it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and enjoyable gaming environment. That means giving you real control over how you play, being transparent about the risks involved, and stepping in when something does not look right. Whether you play on your phone from Manila, Cebu, Davao, or anywhere else in the Philippines, these tools and safeguards are built right into your pubph account and available at any time.
Our Six Responsible Gaming Commitments
How pubph actively protects every player on the platform
Strict 21+ Policy
Access to real-money games on pubph is restricted to players aged 21 and above, as mandated by PAGCOR. We verify age through KYC document review before allowing any withdrawal. Accounts found to belong to underage users are immediately closed.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Limits take effect immediately when reduced and are held for a mandatory 48-hour cooling period when increased, giving you time to reconsider.
Loss Limits
Define maximum net loss thresholds over rolling daily, weekly, or monthly periods. Once your loss limit is reached, pubph will temporarily suspend betting access until the period resets, protecting your bankroll automatically.
Session Time Controls
Configure session duration alerts so pubph reminds you how long you have been playing. You can also set forced session breaks – the system will log you out automatically so you step away and clear your head before continuing.
Cool-Down Periods
Need a short break? Activate a 24-hour, 48-hour, or 7-day cool-down directly from your account. Access is paused immediately and cannot be overridden during the cool-down window, no questions asked.
Self-Exclusion
Request a long-term or permanent self-exclusion at any time. Your account is closed immediately and cannot be reopened during the exclusion period. pubph reports self-exclusions to PAGCOR's national exclusion register.
Warning Signs of Problem Gambling
Recognising the signs early is the first and most important step
Chasing losses by placing bigger bets to try to win back money you have already lost
Spending more time gaming than you planned, or losing track of time while playing
Withdrawing from family, friends, or colleagues because of gaming – missing important events like family gatherings or fiestas
Borrowing money, selling belongings, or using savings meant for essential expenses like rent, bills, or school fees to fund gaming
Feeling restless, anxious, or irritable when you are unable to play, or using gaming as a way to escape personal problems
Repeated failed attempts to cut back or stop playing, despite genuinely wanting to do so
If Any of These Apply to You
Please reach out to our support team at [email protected] or activate a self-exclusion immediately through your pubph account dashboard. You do not have to go through this alone – support is available 24/7.
How to Use Your pubph Safety Tools
Every responsible gaming control is built into your account – no need to contact support to activate them
Log in to Your pubph Account
Visit pubph.cam and sign in. All responsible gaming settings are located under the Account Settings or Responsible Gaming section of your dashboard – clearly labelled and easy to find.
Set Your Spending and Time Limits
Choose daily, weekly, or monthly deposit limits and loss thresholds. Set session time reminders to keep yourself aware of how long you have been playing. These changes apply immediately once confirmed.
Activate a Break or Cool-Down
If you feel you need a pause, select your preferred cool-down duration (24 hours, 48 hours, or 7 days). Your account is locked instantly. You will not be able to reverse this during the active cool-down period.
Request Self-Exclusion If Needed
For longer-term support, request a self-exclusion of 6 months, 1 year, 3 years, or permanent closure. This cannot be undone within the chosen period. pubph notifies PAGCOR's exclusion register upon processing.
Your Responsible Gaming Dashboard
Reducing limits takes effect immediately
Increasing a limit requires a 48-hour waiting period before the new limit becomes active.
Self-Exclusion Options
Choose the level of protection that fits your situation – all options take effect immediately
7-Day Break
A short, immediate account pause for when you need a week away. Reactivates automatically after 7 days. Ideal for times when life gets busy or you feel like taking a breather.
6-Month Exclusion
A medium-term exclusion that locks your account for six full months. Cannot be reversed before the period ends. Reported to PAGCOR's exclusion register upon activation.
1 to 3 Year Exclusion
For players who need longer-term support. Select 1 year or 3 years. pubph will not send any promotional communications during the exclusion period and your account remains inaccessible.
Permanent Closure
A permanent, irrevocable account closure. Your data is retained as required by PAGCOR regulations but your account cannot ever be reopened. Recommended for players who have decided to stop gaming entirely.
All self-exclusion requests are processed immediately, 24 hours a day, 7 days a week. To request exclusion, log in to your pubph account, go to Responsible Gaming settings, and select your preferred option. You may also contact our support team at [email protected] and we will action the request without delay.
The pubph Responsible Gaming Pledge
pubph operates under PAGCOR regulation and takes its duty of care to Filipino players seriously. These are the commitments we make to every player who chooses pubph as their gaming platform.
We will never market to players who have self-excluded, are under a cool-down, or have requested to be removed from promotional communications.
We will monitor play patterns and proactively reach out to players who show signs of disordered gambling, even if they have not requested a limit or break themselves.
We will never make it harder to activate responsible gaming controls than it is to make a deposit. All tools are accessible in two clicks from your account dashboard.
We will cooperate fully with PAGCOR responsible gaming inspections and reporting requirements and will honour all PAGCOR-issued exclusion orders affecting players on our platform.
We will process all self-exclusion and account closure requests immediately – no waiting periods, no persuasion attempts, no exit surveys designed to change your mind.
Gaming Tips for Filipino Players
Set a fixed budget before you play and treat it like money you have already spent on entertainment – not an investment you expect to get back.
Use pubph's session time alerts. It is easy to lose track of time when you are enjoying a game – a gentle reminder helps you stay in control.
Never chase losses. Gambling outcomes are determined by RNG – there is no such thing as a lucky streak that is "due" to come. Walk away when your budget is spent.
Talk to someone you trust if gaming is affecting your relationships, work, or finances. Admitting there is a problem takes courage – and it is the most important first step.
Only ever deposit with money you can genuinely afford to lose. Payments via GCash and Maya make it easy to set spending boundaries before you fund your account.
Need Help? Reach Out
You are not alone. Support is available from pubph and from national resources in the Philippines.
pubph Support Team
Our team is available 24/7 via live chat on pubph.cam and by email. We speak English and Filipino. Contact us at [email protected] for responsible gaming assistance, account restrictions, or self-exclusion requests.
PAGCOR Responsible Gaming
As the Philippine Amusement and Gaming Corporation, PAGCOR oversees responsible gaming standards for all licensed operators in the Philippines. Players may contact PAGCOR directly through their official government channels for regulatory complaints or exclusion matters.
Mental Health Support PH
If gambling is affecting your mental health, the National Center for Mental Health (NCMH) in the Philippines provides free counselling and crisis support services. Talking to a professional can make a real difference – reaching out is a sign of strength, not weakness.
Play Smart at pubph
Gaming is more fun when you are in control. Log in and set up your responsible gaming limits today – it only takes a minute